Dubai Leadership Coachموجّه دبي القيادي Back to home
Mohammed Bin Rashid Centre for Leadership Development

Privacy & data-protection notice

This notice explains what personal data Mentor of Dubai collects, why, who it is shared with, how long it is kept, and the rights you have over it under the UAE Personal Data Protection Law.

Last updated: 17 August 2026 · Applies to the Mentor of Dubai web application and live classes.

Who we are What we collect How we use it Legal basis Who we share it with How long we keep it Your rights Security Contact

1Who we are (the data controller)

Mentor of Dubai is a leadership-mentoring web application delivered as an initiative aligned with the Mohammed Bin Rashid Centre for Leadership Development. The Centre and its delivery partner act as the controller of your personal data — they decide why and how it is processed. If you are unsure who to contact about your data, use the contact details in section 9; we will route your request to the responsible team.

2What personal data we collect

We collect only what the programme needs. Depending on how you use the app, this includes:

  • Account details — your display name, email address, and a securely-hashed password.
  • Optional profile details — government entity, nationality, phone number and a masked government/Emirates ID reference, only if you choose to provide them.
  • Conversation content — the text of your coaching chats and class questions, and your progress, scores and certificates, so your mentor can remember your sessions and continue your journey.
  • Live microphone audio — when you speak to a mentor in a class, your microphone audio is processed in real time to understand your question and generate a spoken reply. It is used to answer you in the moment; the app does not store your voice as an audio recording (a text transcript may be saved as part of your conversation history above).
  • Camera — your camera is optional and off by default; you are asked before it is ever used, and a session is never camera-mandatory. When you turn it on, your video is streamed live to the hosted avatar service that renders your mentor (see section 5), solely so that the mentor can see you during that conversation. We do not record it, we do not store it, and we do not ask the provider to record or store it; it is not used for any other purpose. The provider does analyse what it sees in order to let the mentor respond to you, and may keep a short written impression of the session. You can turn the camera off at any moment, and the picture you see in the corner is exactly what is being sent.
  • Basic technical data — sign-in events and activity needed to operate and secure the service.
  • Session feedback you choose to send — after a majlis you may rate the session and write a short note, and give a name, email or phone so the Centre can reply. That message is sent by email to the Centre at Dubai.Leadership@teo.ae and your mentor never sees it. On the platform we keep only the rating, the mentor and the length of the session; your name and contact details stay in the email. Sending feedback is optional and nothing about the majlis depends on it.

3How we use your data

  • To create and secure your account and sign you in.
  • To deliver the mentoring programme — run your weekly classes, remember your sessions, track progress, assess mastery and issue certificates.
  • To understand your spoken and typed questions and generate the mentor's replies.
  • To operate, secure and improve the service, and to comply with legal obligations.
We do not sell your personal data, and we do not use it for advertising.

4Legal basis for processing

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), we rely on your consent — given when you create your account — to store your account and conversation history, and on the necessity of performing the service you have asked for to deliver your classes. You can withdraw consent at any time by deleting your data (see section 7); withdrawing consent does not affect processing that already took place.

5Who we share your data with (processors & third parties)

We share personal data only with service providers that help us run the app, under agreements that require them to protect it and use it only on our instructions:

  • Hosting & database — the cloud infrastructure that runs the application and stores your account and conversation data.
  • AI language services — providers whose language models generate the mentor's coaching replies from your questions.
  • Hosted avatar & voice services — the mentors are rendered by third-party real-time avatar providers: Tavus, Anam and HeyGen. For those mentors, your live microphone audio and messages are streamed to the provider, which performs speech-to-text, response generation and text-to-speech to make the avatar speak. These are external companies based outside the UAE and process this data outside the UAE.
  • What the mentor is told about you — so that a mentor can continue where you left off, a short briefing is included at the start of a session: your first name and how you wish to be addressed, the summary you approved from your تعارف introduction and CV, and the brief takeaways from your previous sessions. Because the mentor is rendered by the avatar provider above, that briefing is sent to them as part of the conversation. You can review, change or delete all of it at any time from your profile.
A hosted avatar service is used only to power the live session you are in, never for any other purpose. If you choose to turn your camera on, your video is streamed to that service for the duration of the session so the mentor can see you; we do not record or store it, and we do not ask the provider to record or store it; it is never sent anywhere else.

6How long we keep your data

By default, your account and conversation history are kept for as long as you have an account — that is, until you delete them. We do not automatically delete them after a fixed period, so that your mentor can remember your journey across sessions. You are always in control: you can delete your data at any time (section 7), and when you do, your account and conversation history are removed. We never store camera video and we do not ask the avatar provider to store it, and live microphone audio is not retained as a recording.

7Your rights & how to exercise them

Under the UAE Personal Data Protection Law you have the right to:

  • Access — ask what personal data we hold about you.
  • Correct — update inaccurate account or profile details.
  • Delete — remove your account and conversation history. You can do this yourself from your profile in the app at any time.
  • Withdraw consent — stop future processing that relies on your consent.
  • Object / restrict — ask us to limit how we process your data.
  • Complain — raise a concern with us and, if unresolved, with the UAE Data Office.

To exercise any right, use the delete control in your profile, or contact us using section 9. We aim to respond within the timeframes set by the law.

8How we protect your data

Access is over encrypted (HTTPS) connections, passwords are stored only as secure hashes, sensitive identifiers such as any government/Emirates ID reference are encrypted at rest, and access to the systems that hold your data is restricted to authorised operators. No online service can be guaranteed perfectly secure, but we take reasonable measures appropriate to the sensitivity of the data.

9Contact us about your data

For any question about this notice or to exercise your rights, please reach us through the Contact us page. Tell us it concerns your personal data and we will route it to the responsible team.